My card payment didn't go through, what should I do? 🤔🔒

Sophie

Last Update a year ago

If your card payment has failed, don't worry, we're here to help you solve this problem quickly. Here are some steps you can take:

1️⃣ Check your card details: Make sure you have entered your card details correctly, including card number, expiry date and security code.

2️⃣ Check your balance and restrictions: Make sure you have sufficient funds in your account or that your card has not reached its credit limit. Some financial institutions may also have payment restrictions in place for security reasons.

3️⃣ Contact your bank: If you've checked your card details and balance, but the payment still isn't going through, it's advisable to contact your bank or card issuer for further information about the payment failure.

4️⃣ Try another payment method: If payment by card does not work, you may consider using another available payment method, such as bank transfer or payment by PayPal, if offered.

5️⃣ Contact our customer service department: If you have followed these steps and the problem persists, please do not hesitate to contact our customer service department. Our team will be happy to help you solve the problem and find an alternative payment solution.


🔒Always make sure you handle payment information securely and only share it with trusted sources. Your security is our top priority.

💡💳 Thank you for your understanding and patience while we resolve this payment issue. We're here to support you and ensure a smooth and secure shopping experience.

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