How to change or cancel your order on Zoodirect.com
Sophie
Last Update a year ago
🐾 At Zoodirect.com, we understand that you may need to change or cancel an order after you've placed it. In this article, we'll walk you through the steps to make those changes. Please note that certain limitations apply, especially once the order has been shipped. 📦
Order modification
🔍 Once you have placed your order on Zoodirect.com, we strive to process it quickly in order to deliver as soon as possible. Therefore, it is important to check your order carefully before validating it, as subsequent modifications are not possible. Please take all details into account before finalizing your purchase. 🛒
Order cancellation
❌ If you wish to cancel your order, we recommend that you contact our customer service department as soon as possible. Our knowledgeable representatives will be there to assist you and handle your cancellation request. However, please note that once the order has been shipped, it will no longer be possible to cancel it. 📧
Contact customer service
To request cancellation of your order, please contact our customer service department by chat or email. Be sure to provide details of your order, such as your order number and the products you wish to cancel. Our customer service agents will work quickly to process your request and provide you with information on the status of your cancellation. 💼👨💼👩💼
Cancellation limitations
⚠️ Please note that once your order has been shipped, we will no longer be able to cancel it. Once it is in transit, it is taken over by the carrier and we can no longer intervene. In this case, you may consider returning the products in accordance with our returns policy for a refund. 🚚💔