I haven't received a confirmation e-mail, has my order been placed?

Once you have placed an order on our site, a confirmation page opens with an order number, followed by a confirmation e-mail to the e-mail address you provided in the payment section of our website.

If you do not reach the order confirmation page, it is possible that your order was not placed correctly due to a navigation problem. If you have not received a confirmation e-mail, please check your spam folder. If you haven't received anything, please contact our Customer Service department, who will be delighted to help you.