My parcel/my product is damaged

😔📦 We are sorry to hear that your package or product is damaged. We understand how frustrating this can be. Your satisfaction is our priority, and we will do everything we can to resolve this issue.

Please follow the steps below to inform us of the incident and enable us to take the necessary action:

1️⃣ Take clear photos of the damaged package or defective product. Make sure the damage is clearly visible.

2️⃣ Contact our customer service team as soon as possible, providing details of your order, including your order number, and enclosing photos of the damage.

3️⃣ Our customer service team will promptly investigate your request and propose a suitable solution.

We are committed to resolving this situation to your satisfaction. Your understanding and cooperation are greatly appreciated.

🙏🛒 Your satisfaction is important to us. We sincerely apologize for any inconvenience caused and thank you for your patience while we deal with this situation.